About Manoj Manan

Manoj himself specializes in Human Resource Development & Organizational Development with an emphasis on Service Excellence & Leadership Programs especially for the tourism, attractions, retail, hotels, and resorts industry. Manoj’s proven forte is in four main key areas among other subjects and topics he has vast experience. Hospitality Service Excellence, F&B / FO up-selling topics, HRD consultancy & Service Audits & Surveys. Firstly, with clear strategic and conceptual thinking, he can help clients translate concepts and strategies into implementable programs and achieve measurable results. With over 28 years of professional hotel and F&B working experience in the Middle East /Maldives /Africa /Europe /Srilanka as well as about 12 years in Service Training as a Training Manager and with experience in Organizational Development, Manoj brings a rich and diverse set of hands-on HRD areas such as talent management, competency matrix development, succession planning, and service excellence Expertise such as service culture development and service blueprint design. He has also Travelled and participated in many training workshops in France / Germany / Sweden & Netherlands.

As a polished and seasoned facilitator, Manoj has successfully facilitated and coached thousands of participants personally from senior management to operators/Rank and File in a spectrum of technical, generic, and business-skill programs. Possessing an engaging personality with dynamic eloquence, Manoj can draw rapport with trainees Under any circumstance and commands a strong presence in class. The key, however, is his ability to explain even difficult concepts and guide trainees to come up with a clear understanding of these concepts through both rational as well as experiential means using examples relevant to participants’ job context. Minds have been very focused on training luxury Hotels, resorts & International Chain Retail associates in generic, soft skills, hospitality, front Line, sales & service excellence, and pre-opening modules and topics both locally and overseas. Before setting up Minds Hospitality & Consultancy and competency development business, Manoj gained most of the HRD, and L&D experience Being employed as Cluster Director of talent and acquisition L&D / Manager L&D / Quality assurance Manager for different chains around the globe.